Refund policy

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, no problem. An order can be cancelled at any point before the goods are delivered to you. In line with the Consumer Contract (ICAC’S) Regulations you have a cooling off period where an item can be returned within 14 days following the day after you receive your item. The item must not be used and must be 'as new' when returned to us. 

Returns using your own method of delivery

You are responsible for the cost of returning it to our UK warehouse

Before returning the goods, you must contact us for authorization and provide pictures to prove that the hard drive has not been opened and used. You cannot send returns to our office without approval. We do not accept uncertified returns.

Items Faulty on Arrival

If your purchases are faulty on arrival, we request that you inform us within 30 days of receipt if you wish to receive a full refund (please note that for our business customers, this is 14 days). Items should be made available for collection or returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. 

Goods Faulty  Warranty

Our hard drive OEM version warranty is consistent with the product description, usually 3 years or 5 years, if the Seagate test has a fault code, we will directly ship a brand new hard drive, the same model, so before you can get the warranty, you must go through the Seagate hard drive Test, and send the screenshot of the report (which can display the SN of the product) to our email sales@robertelectronics.co.uk

How to start an RMA

The RMA process is easy, you don't need to return to Singapore, just return the hard drive to our UK address, please contact us to start the RMA process and get the return address
We will test the hard drive, and if it fails, you can choose to refund or replace it

You must ensure that the hard disk is not damaged and has no appearance damage. If we receive your RMA to verify that the hard disk has dents, scratches, or damage, you will lose the right to RMA, and we refuse to be responsible for replacement and warranty

If there was a fault with the product the costs of return shipping would be covered by Robertelectronics once the fault was confirmed.
Replacement units will be reshipped within 8-10 business days of receipt of returned product

Please contact us before sending us any faulty products Seagate Test Code and SN number so that we can authorise the return and issue you with a returns material authorisation (RMA) number.

Before returning the product, you can try the Seagate diagnostic scan test to confirm the cause of the failure
https://www.seagate.com/gb/en/support/downloads/seatools/

After encountering a problem, we can solve the problem of the hard disk more efficiently in the future. We first need to allow Seagate's hard disk test tool to recognize the fault code of the hard disk

1. Why use SeaTools?
A test of all drives returned to Seagate for replacement under warranty found the majority to be in good condition with no issues found
(NPF). Returning a hard drive for warranty service means that your system will be out of service, and packing and returning the hard drive product will bring you
inconvenient. It is in your interest to find out if the drive really needs to be replaced before sending it out. This hard drive diagnostic utility will help you
This confirmation, it will not only save you time and money, but also protect your data.
  Some common reasons for problems not found are:
  * File system corruption
  * Driver corruption
  * MBR corruption
  * Virus and Trojan attack
  * Spyware, adware and keyloggers
  * hardware conflict
Seagate SeaTools software is easy to use. The following instructions will help you get the most out of this new software tool.

2. Using SeaTools for Windows
  A. Prepare the system
  All other applications should be closed before running drive diagnostics. The main reason for doing this is to let the hard disk focus as much as possible
SeaTools. Otherwise, Windows
Commands will continue to be issued to the drive to satisfy data access needs of other applications. In this case, SeaTools
Will temporarily suspend the current progress when the hard disk is busy. This is harmless to the hard drive and is a normal use case; however it will delay the
Completion time of SeaTools inspection

Via USB, 1394 Firewire or eSATA
An external hard drive connected to the system has different background activity than an internal hard drive. The logo of the built-in hard disk is SATA (Serial ATA), PATA (Parallel
ATA or IDE), SAS (Serial Attached SCSI), or SCSI. Most desktop and notebook computer systems have a SATA or PATA
Built-in hard disk.

If the detection time is too long, it may be necessary to suspend power management control first. A full hard drive scan can take hours to complete. The hard disk is now alone
Since it is running, the system may think that the hard disk should go into "standby" or "hibernation" mode. Windows XP and Vista
There is a "Turn off Hard Disk" setting in the "Power Options" of the Control Panel, which should be set to "Never" during the detection process.

For notebook systems, long tests should not be done on battery power only. These tests are hard disk intensive and they will be compared to a
Consumes more power under normal use. During testing, be sure to connect the AC adapter to ensure adequate power.
  To change the language, click the Help drop-down menu and select your desired language.

Select the hard drive to be detected
  SeaTools
Once loaded, the various storage devices on your system will be listed on the screen. Check the box next to Drive Information to select the hard drive to be detected. this screen
The screen also displays information about the drive, such as model number, serial number. Seagate internal hard drive model numbers begin with the letters "ST". Maxtor
The product model number starts with "MAXTOR". An external hard drive may display a descriptive name such as "FreeAgent" or "OneTouch" in the Model column. Se
The agate serial number is alphanumeric and has a total of 8 characters. Seagate and Maxtor model drives are identified by a gold drive icon. No
Seagate drives are identified by a silver drive icon. A blue serial number indicates a boot device.

You can select multiple hard disks for detection at one time. Multiple hard disks can be tested simultaneously. You can also launch tests for other tests while they are running
Hard disk detection.
  Make sure to select the correct hard drive!

Choose which tests to run
  Displays a menu of diagnostic tests that can be performed. In addition to the "long detection class" provides repair USB
Except for the option of external hard disk sectors, all other basic tests are read-only tests that will not affect data security. Select the detection to perform. detection will
start immediately. Sector Repair can also be performed on Seagate-supported SATA drives using Fast Full Repair and Long Full Repair.
See the SATA Repair Properties screen below.
These tests include:
 Full fixes "Quick" and "Long" require confirmation to start
 SMART checks
 Short drive self-test takes 20 to 90 seconds
 Drive information can be saved to a log file
 Short detection class A three-part detection
 Long detection class progress in 1% increments, including USB external hard drive sector repair option

 

If the required level of support is missing, the software will report "detection not available". For example, "Short Drive Self Test" will not
run on the storage device.
When performing "Quick Full Repair" and "Long Time Full Repair", you need to press the F8 key, which means you confirm that SeaTools for Windows
It should attempt to fix any unreadable LBA (sector) issues it may detect.
Please note that when a sector is found to be bad and cannot be read, all data on it has been lost. See Section 4, "Help Topics:
Find Bad Sectors" for more information on this topic.

When the Short Drive Self Test (DST) is initiated, most drives will run a comprehensive diagnostic routine built into the drive's firmware. DST
No data corruption at all.

In most cases, the Short Drive Self-Test will suffice. If more comprehensive testing is required, consider running the "Long Test Class" or "Long Test Class"
DST detection", they read every sector of the hard disk.

Long tests will take longer to complete. Since the long test will read each sector of the hard disk, the time required depends on the speed of the hard disk.
degree and capacity. The largest hard drives typically require 2 to 4
hours to complete. You can abort the detection at any time, so that the hard disk will not be damaged, but if the detection is aborted, the hard disk cannot be fully detected.

"Long detection class" runs on internal and external hard drives. It can scan the entire hard drive from beginning to end. This test may take several hours to complete.
You can abort this test at any time. If a bad sector is found on the internal hard drive, the test fails and stops.
  For USB external hard drives, the "Long Detection Class" provides a "Repair" sector option. For more information on this matter, see Section 4
Topics under the section "Finding Bad Sectors". If you choose "Repair" > "None", "Long Detection Class" will scan the entire hard disk and list all unreadable sectors
into the log file.
  Data is stored in sectors, each sector is 512 bytes in size. enable usb
The "long detection class" of the sector repair function can only repair individual sectors as needed. Once a certain 512
If a sector of bytes cannot be read, any data that may have previously existed in that sector is lost. If the free space of the hard disk is large, it cannot read
The sectors of are most likely blank and unused sectors. If you choose Repair > All, after pressing F8
After pressing the key, the "Long Detection Class" detection will scan the entire hard disk, trying to repair all unreadable sectors. If a sector cannot be repaired, the test fails
and end. See the log file for a complete list of sectors that could not be read.

 

Summary of Results and Viewing Log Files
  After the diagnostic tests run, each hard drive tested will have a log file stored in the Program
Files/Seagate/SeaTools for Windows
folder. To view these logs, note the drive serial number, then select the Help drop-down menu, from which select View Log Files.
  The following test results are possible: - Pass - Fail - Abort

 

In most cases, the SeaTools for Windows test result will show a passing status. If the hard drive can boot to
Windows, it proves that the hard disk is in good condition. SeaTools for Windows
is a useful detection tool for ruling out hard drives as the source or actual cause of certain system problems. The hard drive may be intact, but the data on it
data has been corrupted. In this case, you must repair, reinstall or resave the corrupted data.

 

IMPORTANT: If a bad sector (LBA) is detected during the Short Drive Self Test (DST), the diagnostics will abort with a failure
status, then the SeaTools test code is displayed. (see section G. below)
If you want to detect internal PATA (IDE) or SATA drives, we recommend the bootable version of SeaTools for DOS
Medium run length detection. In most cases, the software can successfully repair sectors. A bootable CD of SeaTools for DOS is included with this software
A copy of the ISO image file at:
C:\Program Files\Seagate\SeaTools for Windows\SeaToolsDOS223ALL.ISO.

If you want to detect an external USB hard drive, we recommend that you run the long detection class of the application. The program provides repair USB
Options for hard disk sectors.

 

SeaTools test codes depend on the type of test that failed and the product serial number. Each code is unique.

 

If SeaTools for Windows
If the software shows a failed detection status, and you have followed the steps above to attempt to repair sectors, you should consider inquiring about the warranty status of the drive. If it is an OEM version, please contact us to process and replace or repair the hard drive

If an order already shipped cannot be accepted for cancellation and immediate refund, the customer must return the product intact, unopened and undamaged, and we begin processing the refund after inspection，The reason is that the product is no longer needed or the purchase is wrong, we will charge a fee of 12% of the order amount, which is the bank refund processing fee, for example, the order price is 100, and you will eventually receive the amount of 88

Orders usually start to be captured within 24 hours, if the order has already been captured but not shipped(no tracking NO.), in this case, the customer is responsible for the 3% transaction fee for canceling the order

Refunds
you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If the hard drive fails, (must appear to be in good condition, without dents or wear)

The return fee will be reimbursed by default at £7 per parcel.

For large quantities, you may have paid a lot of freight, and we can accept reimbursement from Royal Mail (please send us a screenshot of the freight, please do not use DHL, Federal, EVRI and other logistics)
We only accept shipping reimbursement from Royal Mail

If you do not add protective foam to prevent shock and cause 
transportation damage, 
the RMA will be rejected and we are not responsible for the return
shipping cost

The reimbursement time is within 7 days after receiving the package and completing the verification.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@robertelectronics.co.uk.